Subcard gives message 'this transaction not valid for this customer' : HCL Store Support

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Created by: Paul Darlow

Modified on: Mon, 8 Jun, 2015 at 1:46 PM

This message is displayed by Subcard when attempting to add or redeem points from a Subcard.

The message is shown after the card has been scanned.

This is caused by the card having been "suspended"

The customer should ring the subcard help-line to have their card re-instated

Paul is the author of this solution article.

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