If till receipts stop printing out of the POS, it may well be a problem with the SubCard software. Requests to print a receipt go from the till, through the SubCard software, and then to the receipt printer. This means that if there is a problem with the SubCard software, the request may never reach the receipt printer, and no receipt will be printed.
Follow the following steps;
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Close SubShop. Click the green
“start” button (bottom left) and navigate to “Programs” and then “Start Up”.
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Click on “SUBLINK”
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This will run the Subcard link
software and either fix the issue, or bring up an error message about not being
able to start the software.
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If error message is given, reboot the
till and see if that fixes the problem, trying “SUBLINK” again if necessary.
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If the problem persists, you can
re-install Subcard (see separate Knowledge Base item “Installing SubCard on POS”.
- If problem continues, call the SubCard Helpdesk on 0800 092 2949