Troubleshooting what causes an internet drop out ?
By Stephen Weeks, Thu, 3 Sep at 1:59 PM Permanent
If it drops out again can you try the following troubleshooting, this should narrow it down to where the issue is.
|
Action |
Location to perform this |
If fails |
|
Ping 81.136.204.153 |
Anywhere outside of Spar |
Internet line issue or router is down |
|
Ping 8.8.8.8 |
From any device in Spar |
Internet is down |
|
Ping www.google.com |
From POS |
External DNS is not working |
|
Ping happy-sbs.happycstomer.local |
From Spar Back Office PC |
Internal DNS is not working |
|
Ping 192.168.1.22 |
From Spar Back Office PC |
VPN is down |
If the VPN is down this should only effect the Back Office PC as the POS is set to also use googles DNS server, if you set the Back office PC to use the Google DNS server it can stop it from connecting to the Happy Customer network.