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Paul Jan 7, 2015 12:08:24 PM - hi
Sara Jan 7, 2015 12:08:35 PM - Hello, you're chatting with Sara on Sage Web Chat, how can I help?
Paul Jan 7, 2015 12:08:36 PM - trying to install payroll on a machine that had a previous version Paul Jan 7, 2015 12:08:46 PM - which was uninstalled Paul Jan 7, 2015 12:09:08 PM - when i try to install version 21 of payroll, its looking for an existing installation Sara Jan 7, 2015 12:09:31 PM - I'll just need to transfer you to my colleague in Payroll who will discuss this further with you. No need to repeat the query, he'll/she'll be able to see the chat details above.
Paul Jan 7, 2015 12:09:37 PM - ok
Sara Jan 7, 2015 12:10:21 PM - Hi Brian, can you help Paul with his query?
brian Jan 7, 2015 12:10:50 PM - Hi Sara, yes that's fine
Hi Paul
Paul Jan 7, 2015 12:11:27 PM - hi. need to know how to let the installation program know that theres no existing installation please brian Jan 7, 2015 12:11:53 PM - Which version of Windows are you using Paul?
Paul Jan 7, 2015 12:12:00 PM - 8
brian Jan 7, 2015 12:12:07 PM - OK thanks brian Jan 7, 2015 12:13:33 PM - The message 'Do you know which installation you want to update?' followed by no installations to update, means the installation has detected a payroll.ini file, which might be from a previous installation of Sage Payroll.
To resolve the problem, delete the Payroll.ini file(s).
Once you've found a Payroll.ini file, to delete it > Highlight the file > Right Click > Delete > Yes.
It might be in one or more of the following locations:
.C:Windows
.C:ProgramDataSagePayroll
.The virtual store - C:Users<username>AppDataLocalVirtualStoreWindows
Tip: If Program Data or the file extensions don't appear:
1.Start > Computer > press Alt > Tools > Folder Options > View tab.
2.Select Show hidden files, folders, and drives.
3.Clear the Hide extensions for known file types check box.
4.Click Apply > OK.
Once deleted, you should then be able to reinstall Sage Payroll.
Paul Jan 7, 2015 12:15:22 PM - ok. will try that brian Jan 7, 2015 12:16:22 PM - Is there anything else that I can help you with at the moment Paul?
Paul Jan 7, 2015 12:16:34 PM - are you ok to hang on till i try this brian Jan 7, 2015 12:17:44 PM - I can't sorry Paul as there's other customers waiting to get through to me.
Paul Jan 7, 2015 12:18:09 PM - ok. seems ok
brian Jan 7, 2015 12:18:38 PM - We're here until 5 on chat if you need further help Paul. Have a good afternoon
brian Jan 7, 2015 12:18:50 PM - .Thanks for contacting Sage. You can end the chat, by clicking the cross in the bottom left corner.
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Thanks
Sage Technical Support
Sage UK Ltd
Tel: 0845 111 55 55
Email: https://my.sage.co.uk/contact-us/home.aspx
Website: www.sage.co.uk